Returns & Exchanges

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items:
Gift cards

REFUNDS (if applicable)
Once your return is  received and inspected, we will send you an email to notify you that we  have received your returned item. We will also notify you of the  approval or rejection of your refund.
If you are approved, then your  refund will be processed, and a credit will automatically be applied to  your credit card or original method of payment, within a certain amount  of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@octa-cut.com.

SALE ITEMS (if applicable)
Unfortunately sale items cannot be refunded, only regular priced items or discounted regular priced items may be refunded,

EXCHANGES
Can I exchange my order for a different size?

Yes, you can. But first return your order and then place a NEW order online in the correct size.

Still need help? Send us an email at: info@octa-cut.com and return your item to:
OCTA-CUT PERFORMANCE WEAR
1107 FAIR OAKS AVE #357
SOUTH PASADENA, CA 91030-3311

GIFTS
If the item was marked as a gift when  purchased and shipped directly to you, you’ll receive a gift credit for  the value of your return. Once the returned item is received, a gift  certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver  had the order shipped to themselves to give to you later, we will send a  refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to:
OCTA-CUT PERFORMANCE WEAR
1107 FAIR OAKS AVE #357
SOUTH PASADENA, CA 91030-3311

You will be responsible for paying for your own shipping costs for  returning or exchanging your item. Shipping costs are non-refundable.